Hilt Digital Solutions Verified

Full information including opening hours is available on their website. At a glance Address: Thursby House, Thursby road, bromborough Phone: +44 151 452 3060 Website: hiltdigital.co.uk Email: [email protected] Facilities and features Cyber essentials Microsoft partner Managed it Cybersecurity Azure Microsoft 365 Kaseya partner Datto partner Pax8 reseller Choosing the South East IT Provider: What You Need to Know UK IT services are an entirely unregulated sector, which matters because the difference between a qualified MSP (Managed Service Provider) and a well-meaning generalist can mean the difference between a secure business and a cyber incident. For anything beyond single-machine repairs, look for providers that hold recognised certifications: Cyber Essentials and Cyber Essentials Plus (NCSC-backed, demonstrates baseline security controls), ISO 27001 (information security management), Microsoft partnerships (Solutions Partner, Advanced Specialisations), and vendor certifications for the specific platforms they support. Before engaging, confirm: Cyber Essentials certification (baseline) and ideally Cyber Essentials Plus (which includes independent testing) ISO 27001 for providers handling sensitive client data Microsoft / Google / AWS partnership tier if they support cloud platforms Professional indemnity insurance (typical minimum £1-2 million for serious MSPs) SLA terms – response and resolution times, not just uptime percentages Pricing model – per-user per-month, per-device, fixed managed service, or break-fix Backup and disaster recovery terms – what is covered, RTO/RPO commitments Incident response process – who you call, how fast, out-of-hours arrangements Data processing agreements (UK GDPR / Data Protection Act 2018 compliance) Common service types Managed Service Provider (MSP): full outsourced IT, monthly fee per user or device. Typical £30-80 per user per month. Break-fix: pay-per-incident, no ongoing contract. Suits very small teams. Project consultancy: day-rate work for specific implementations (Microsoft 365 migration, network refresh, etc). Cybersecurity specialists: penetration testing, SOC services, compliance audit. Cloud consultancy: Azure/AWS/GCP architecture, migration, optimisation. Typical the South East pricing in 2026 MSP managed services in the South East typically price per user per month: standard business support £40-80, premium (24/7, faster SLA, cybersecurity included) £80-150. Project day rates for consultancy work £500-1,500 depending on seniority and specialism. Penetration testing engagements typically £3,000-15,000 depending on scope. Cyber Essentials certification assistance typically £500-1,500 including the IASME-administered assessment fee. Red flags No Cyber Essentials certification despite claiming to do cybersecurity Unwilling to provide a DPA (Data Processing Agreement) – required under UK GDPR for any third party handling client data Flat “we do everything” pitches without recognised vendor partnerships Pricing significantly below market without a clear explanation (often means offshored support or paper-thin cover) Reluctance to commit to written SLAs If things go wrong For contractual disputes, escalation routes depend on the framework the provider operates under. ITIL-aligned MSPs typically have their own dispute process. For data protection breaches, report to the ICO (Information Commissioner’s Office) within 72 hours of awareness if client or personal data is affected. For serious financial disputes, Small Claims court covers up to £10,000; larger disputes go to County or High Court depending on value. Trade bodies include the CompTIA UK chapter and BCS (Chartered Institute for IT).